We recently had a client that contacted us with a support request that said that they were not receiving any email into their Office 365 mailbox. This was a tiny company with only one mailbox shared amongst 4 users. We did the standard checks to see whether the domain had expired and whether the DNS…
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Outlook 2016 Search Function Not Working on Shared Mailboxes
You discover that the search function in Outlook returns no results when searching a shared mailbox, yet it works fine in your primary mailbox. You've even tried to delete your profile and re-create it and still the problem persists. Before we start the rectification process, please ensure you have killed off your instance of Teams,…
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O365 Outlook Needs Password but Password Dialogue Disappears
You are using Office 365 and you turn on your PC and open Outlook but discover that Outlook requires a password. The message "Need Password" is staring at you from the info bar at the bottom of the Outlook window. You click to try and input your password, but it quickly pops up then the…
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Win 2016 RDP Outlook Cannot Perform the Search
Just a quick post to hopefully help other system admins out there who have applied the Microsoft Late November patches to their RDP servers that affects the Outlook search function. The offending patch is KB4467684: November 27, 2018—KB4467684 (OS Build 14393.2639), but don't simply uninstall it because there are reports that your server will refuse…
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